Why is My Keystone Bank USSD Code Not Working: Keystone Bank offers a convenient way for its customers to access banking services through USSD (Unstructured Supplementary Service Data) codes.
These codes allow you to perform various banking transactions using your mobile phone. However, there might be times when you encounter issues with your Keystone Bank USSD code not working as expected.
In this article, we’ll explore some common reasons for this problem and provide solutions to help you get back to seamless banking. So, stay with me, don’t lose guard, and keep up!
Keystone Bank USSD Codes
Keystone Bank provides a range of USSD codes that enable customers to perform banking tasks quickly and easily. These codes are designed to offer convenience, especially when you don’t have access to the internet or a banking app.
The Keystone Bank USSD code is *7111#. This code allows you to perform various transactions like checking your account balance, transferring money, buying airtime, and more.
Common Reasons for Keystone Bank USSD Code Issues
If you find that your Keystone Bank USSD code is not working, several factors could be contributing to the problem. Here are some common reasons:
- Network Issues: USSD codes rely on a stable network connection. If you’re in an area with poor network coverage or experiencing network outages, this can prevent the USSD code from working correctly. Ensure that you have a strong network signal before attempting to use the code.
- Incorrect USSD Code: Mistyping the USSD code can lead to issues. It’s crucial to enter the code accurately, including any required symbols like asterisks or hashtags. Double-check the code you’re dialing to ensure it matches the intended transaction. Remember, Keystone Bank USSD Code is *7111# which must be typed exactly like that!
- Account Limitations: Sometimes, your account may have transaction limits in place. If you exceed these limits, your USSD transactions might not go through. Hope you have not recently blocked the USSD code due to one reason or another. Check your account balance and transaction history to see if this could be the issue. You can also quickly dial *7111*3# from the phone number linked to your Keystone Bank account, enter your 4-digit USSD code PIN, and confirm the action.
- Service Downtime: Banks occasionally perform maintenance or experience technical issues that can affect USSD services. If you’re trying to use the code during a maintenance period or when there are known technical problems, you may encounter difficulties.
What to do When Keystone Bank USSD Code Not Working?
If you’re experiencing problems with your Keystone Bank USSD code, here are some steps you can take to resolve the issue:
- Check Network Signal: Ensure that you have a stable network signal before using the USSD code. If you’re in an area with poor reception, consider moving to a location with a stronger signal.
- Verify the USSD Code: Double-check that you’re dialing the correct USSD code for the specific transaction you want to perform. The code should be entered precisely as provided by Keystone Bank.
- Check Transaction Limits: Review your account transaction limits to see if you’ve reached any restrictions. If necessary, contact Keystone Bank’s customer support to inquire about increasing your transaction limits.
- Contact Customer Support: If none of the above steps resolve your issue, it’s advisable to contact Keystone Bank’s customer support for assistance. They can provide guidance, check the status of your account, and help troubleshoot any technical problems.
Always Stay Informed
To stay informed about any ongoing issues or updates related to Keystone Bank’s USSD services, consider the following:
- Official Communication: Check Keystone Bank’s official website, social media channels, or mobile app for announcements regarding USSD services, maintenance, or technical issues.
- Customer Support: Save Keystone Bank’s customer support contact information for quick access if you encounter problems. They can provide real-time assistance.
Keystone Bank Customer Support Phone Number & Email Address
To contact Keystone Bank customer support:
- Official Website: www.keystonebankng.com.
- Phone Number: +234 700 2000 3000.
- Email Address: [email protected].
- Visit any of their closest branches to you.
Frequently Asked Question
How do I enable USSD code for Keystone Bank?
- Dial *7111# on your phone;
- Select the ‘Other services;
- On the next page, select ‘Next’;
- Pick the ‘Enable/Disable’ option to enable or dis-enable your USSD.
How can I close my KeyMobile App Account?
A customer who wants to close their Keystone Mobile App account will need to follow the steps below:
- customer submit instruction to the branch
- branch verifies customer signature and mandate
- branch submit a request on the help desk portal
- virtual banking pick request on the help desk portal and treat on the support portal
What is the USSD code of Keystone Bank?
The Keystone bank USSD code *7111# is a service that allows you to perform several banking transactions like money transfers, buying airtime, paying bills, checking account statements, updating bvn details, checking your bank account balances, and many more, from your mobile phone.
What is OTP in Keystone Bank?
Keystone Bank mToken is a security application that provides swift and easy One-Time-Password (OTP) for use as two-factor authentication for online transaction signing on Keystone Bank’s transactional platforms.
Keystone Bank’s USSD codes offer a convenient way to access Banking services on the go. However, issues can arise due to factors like network problems, incorrect code entry, account limitations, or service downtime.
By following the steps mentioned above and staying informed through official channels, you can resolve USSD code issues and continue to enjoy the convenience of mobile banking with Keystone Bank.
Remember that Keystone Bank’s customer support is there to assist you with any problems you may encounter.
If you have any questions regarding this post simply leave us a comment in the comment box below and we will get back to you as soon as possible!
His name is Tiamiyu Abdulbazeet Olawale, the CEO of TechSpike.com.ng. He is a student at the University of Ilorin studying Electrical and Electronics Engineering.