How to cancel Auto Renewal on MTN in 2023: MTN is a leading telecommunications network in several African countries, providing voice, data, and digital services to millions of subscribers.
One of the features offered by MTN is the auto-renewal service, which automatically renews a user’s data plan or other subscriptions at the end of a validity period.
While auto-renewal can be convenient, it can also lead to unwanted charges, especially when users forget to cancel their subscriptions before the renewal date.
If you’re an MTN subscriber and want to cancel auto-renewal to avoid extra charges or simply to manage your subscription more effectively, you’ve come to the right place.
In this article, we will guide you through the steps to cancel auto-renewal on MTN. We’ll cover three options for canceling your subscription, including via SMS, USSD code, and MTN customer care.
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We’ll also provide tips on when to cancel auto-renewal, what to do if you encounter issues, and answer some frequently asked questions. So, let’s get started!
In this article, be rest assured that before the end of this post, you will get to find answers to the following:
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Without wasting much time, let’s get this going!
Before I explain to you how you can cancel auto renewal on MTN, I will quickly like to say a few important things you need to know!
Some important Things to Note
Below are some important things to note when canceling auto-renewal on MTN:
- When to cancel auto-renewal: It’s important to cancel your auto-renewal subscription before the renewal date to avoid being charged again. You can check your subscription status and renewal date by dialing *123# and selecting option 3 for “Data and subscription.”
- Effects of not cancelling auto-renewal: If you don’t cancel your auto-renewal subscription and don’t have enough airtime or credit to cover the renewal fee, your subscription may be suspended or terminated. This can lead to inconvenience and extra charges, so it’s best to cancel auto-renewal if you don’t want to continue your subscription.
Now, let’s move to how you can stop all auto renewal on MTN.
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How to cancel Auto Renewal on MTN in Nigeria
In this section, I will be giving you three ways you can take to opt out of auto renewal on mtn.
- Via SMS
- Via MTN Customer Care
- Via USSD Code
Stay with me while I explain these methods to you one after the other!
How to stop Auto Renewal on MTN through SMS
To opt out of auto-renewal on MTN through SMS, follow the steps below;
- Open your messaging app and create a new message
- Type “NO” followed by the keyword of the subscription you want to cancel and send it to “131”
- You will receive a message confirming the cancellation of the subscription.
That is simple, isn’t it? But one problem though! How will you know the keyword of the subscription you want to cancel? Do not worry, these next two methods might help with that.
How to opt out of Auto Renewal on MTN Via MTN Customer Care
To do this via MTN Customer Care, simply follow the guidelines below:
- Dial 180 from your MTN line or +23480310180 from other networks
- Follow the voice prompts to speak to a customer care representative
- Provide your details and request to cancel your auto-renewal subscription
- The representative will guide you through the process and confirm the cancellation.
Now, on to the last method which I think is the easiest.
See also: How to migrate to MTN Beta Talk
How to cancel Auto Renewal on MTN Via USSD Code
The code to cancel auto-renewal on MTN is *312#. However, you must understand that this needs a workaround. So wait, and let me take you through the steps to do this!
- Open your call app and dial *312#
- Select option 1 for “Data plan”
- Select Option 11 for “Manage your data bundle”
- Select option 3 for “Cancel Auto-renewal”
- Select the subscription you want to cancel
- Select “Cancel auto-renewal”
Note: You should cancel your auto-renewal subscription before the renewal date to avoid being charged again. If you encounter any issues, you can contact MTN customer care for assistance.
That’s it! By following these steps, you should be able to opt out of auto-renewal on MTN and manage your subscriptions more effectively.
How to stop Auto Renewal on MTN – FAQs
How do I cancel my MTN Nigeria subscription?
When you dial *312#, you can either delete one or all of your services, depending on what you want to delete.
Can I cancel auto-renewal for only one subscription and keep others?
Yes, you can cancel auto-renewal for a specific subscription by dialing *312*1*12# and following the prompt.
Will I lose my remaining data or airtime when I cancel auto-renewal?
No, canceling auto-renewal will not affect your remaining data or airtime. You can continue to use them until they expire.
Can I cancel auto-renewal for MTN music plus?
Yes, you can stop auto-renewal for MTN music plus by dialing *312# and following the prompt.
Can I cancel auto-renewal for MTN caller tunes?
Yes, you can stop auto-renewal for MTN caller tunes by dialing *312# and following the prompts.
Can I cancel auto-renewal for MTN pulse data plans?
Yes, you can opt out of auto-renewal for MTN pulse data plans by dialing *312# and following the prompt commands.
Cancelling auto-renewal on MTN can save you money and help you manage your subscriptions more effectively. Whether you prefer to cancel via SMS, USSD code, or customer care, the process is quick and easy.
Remember to cancel your subscription before the renewal date to avoid being charged again, and don’t hesitate to contact customer care if you encounter any issues.
We hope this article has been helpful in showing you how to cancel auto-renewal on MTN. By following the steps outlined in this article and keeping these important points in mind, you can take control of your subscriptions and enjoy a hassle-free experience with MTN.
Before you go, check this out: How to buy Data on MTN
If you have any issues or concerns, kindly leave us a comment in the comment section below and we will try to get back to you as soon as possible!
My name is Tiamiyu Abdulbazeet Olawale, the CEO of TechSpike.com.ng. He is a graduate of Electrical and Electronics Engineering at the University of Ilorin.